Tag Archives: Online Comapny Forum

How Social Media and Mobile Technology Impact the Customer Experience

6 Jan

A global provider of business communications and collaboration solutions Avaya, has created the infographic below called “How Social Media and Mobile Technology Impact the Customer Experience.” This infographic goes into detail and ranks channels that consumers prefer to interact with companies:

  •  Video Conferencing 11%
  • Mobile Apps – 12%
  • Social Network – 16%
  • Skype – 22%
  • Outside Online Forum – 25%
  • Website Chat – 29%
  • Online Company Forum – 30%
  • Text Messaging – 34%
  • Direct Mail – 41%
  • FAQ on Website  – 54%
  • Face to Face – 64%
  • Company Website – 72%
  • Email – 80%
  • Phone  – 84%

How Social Media and Mobile Technology Impact the Customer Experience

Via Avaya

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