Tag Archives: Interactive Webinar

The Social Customer Engagement Index 2012 [WEBINAR]

29 Oct

he Best Insight on Use and Effectiveness of Social Media Tools for Customer Service

Sponsored by:
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The results are in! Social Media Today is pleased to introduce the third edition of The Social Customer Engagement Index: Results, Analysis and Perspectives. This exclusive whitepaper measures the use and effectiveness of social media tools for customer service across a large sample of large and small businesses in 2012, providing analysis of the various ways in which businesses are succeeding, or failing, in integrating modern methods of communication into their service strategies.

The survey results show that the number of companies using social media marketing tools to handle customer service inquiries has doubled in 2012 – how does your organization compare?

The 2012 Social Customer Engagement Index features:

  • A foreword by Paul Greenberg, who calls the report, “One of the more valuable business studies that you’ll see this or any year.”
  • Case Studies from JetBlue, L.L. Bean, Best Buy, and Dell, sharing their stories of implementing social tools and strategies to improve their interactions with customers to create greater service experiences.
  • A conversation with CRM expert Jesus Hoyos, providing his take on the findings and what he expects to see in 2013.
  • Full survey results and analysis by Brent Leary and Becky Carroll, who dig in on the survey results and tell us what it all means.

Register for the live Results Analysis webinar on October 30th at 12pm ET to receive your complimentary copy of the Index. Join the webinar to hear from Brent Leary, Becky Carroll and representatives from JetBlue, L.L. Bean, and Dell as they all dig deeper on what the survey results mean for you. You will have the opportunity to ask additional questions about the results whitepaper and hear live from the experts.

We hope that insights from this edition of the Index will help accelerate the convergence of social tools and cultures with traditional service processes to assist companies in creating better, longer-lasting relationships with their customers.

About the Panel:


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Brent Leary is a CRM industry analyst, advisor, author, speaker and award winning blogger. He is co-founder and Partner of CRM Essentials LLC.
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Becky Carroll, Author of The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Exisitng Customers (Wiley, 2011) and Founder of Petra Consulting Group.
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Laurie Brooks (@LLBean_PR) is the Sr. Public Relations Representative for L.L. Bean. Laurie spearheaded L.L.Bean into the social media space in November 2008.
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Laurie Meacham is the Manager Customer Commitment at JetBlue Airways where she has oversight of the Social Media Support Team. In 2009 Laurie became one of the founding crewmembers of the airline’s then fledgling social media team.
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Jason Duty, @JasonDatDell, Director Global Social Outreach Services (SOS), Dell | Worldwide Consumer and Small & Medium Business Group.

SOURCE: Social Media Today

Multi Content Funnel Marketing [WEBINAR]

18 Oct

How can you build a content marketing strategy that attracts and converts prospects into leads and leads into customers? This webcast will give an overview of how you can build a winning content marketing strategy that maps against your purchase funnel.

The webcast will give an overview of how companies can build a winning content marketing strategy mapped to their funnel. It will show how to tailor your content marketing strategy for both top of funnel and mid funnel campaigns.

Kieran Flanagan, Online Marketing Manager (EMEA) at Marketo will go through some of the best techniques Marketo use to build a content marketing strategy that helps drive new visits through their funnel.
Key Learnings:

  • What type of content marketing and assets are best suited for top of funnel campaigns (attracting new visits into your funnel)
  • How can you best promote your top of funnel campaigns to get most visibility for your content
  • What type of mid funnel campaigns help convert new visits into leads and leads into customers.

Schedule:

3.30 – 3.40pm – Introduction, Joel Harrison, editorial and content director, B2B Marketing

3.40 – 4.15pm – Presentation, Kieran Flanagan, online marketing manager (EMEA), Marketo

4.15 – 4.30pm – Live Q&A
Register or find out more here: http://www.b2bmarketing.net/content-funnel

SOURCE: B2B Marketing

Pinterest and Image-Driven Social Selling

9 Oct

An exclusive, live webinar from Social Media Today
October 9th at 12pm EST / 9am PST
Register here: http://bit.ly/PG7kvX

Can image-driven social networks such as Pinterest effectively monetize, and how can other business leverages these platforms to sell? Until Pinterest, most major social networks were formed around collective social histories, relationships, and written ideas.

A social platform based entirely on sharing “liked” images – many of available products – centers more around the items pictured, and may serve as leads to sales online. But where does Pinterest take a cut of the action when images on its site lead to purchasing? And in what other ways can businesses make use of that social exchange in order to get found?

Join us http://bit.ly/PG7kvX as we ask this expert panel:

-How active are businesses on Pinterest and how do they behave?
-Is the Pinterest business model based on selling space in the normal boards?
-How is Pinterest dealing with copyright problems from images displayed without permission?
-Who are Pinterest’s competitors and what are they doing differently?

**Register http://bit.ly/PG7kvX for the live event to receive the replay.

Panelists:
Beth Hayden, Author of Pinfluencce
Gini Dietrich, CEO of Arment Dietrich
Robin Carey, CEO of Social Media Today

Register here: http://bit.ly/PG7kvX

Source: Social Media Today

What Does an Influencer Really Look Like? How to Measure Online Influence that Makes a Difference

13 Sep

An exclusive, live webinar from Social Media Today

September 18th at 12pm EST / 9am PST

The nature of social media is that it’s driven by the behavior of consumers, whose decisions are in turn influenced by other people online. There’s never been much question that some web users have a stronger or broader influence on people’s decisions than others – the challenge for marketers has been to identify these web influencers, and in some cases attempt to influence them in a positive direction as it concerns their business. But how to measure influence, which only works if consumers allow themselves to be swayed?

Measurement tools have come into being to assign rankings to the influence of an individual, and most social platforms display metrics that purport to describe reach – but does a number of friends or followers aptly illustrate trust, admiration, respect, shared values and the other factors that really make up influence? A large follower number or high influencer score may not indicate meaningful influence over decisions in people’s personal or business lives. Or do they?

Join us to discuss the true meaning of web influence and how to measure it:

  • What do social technology platforms really measure? 
  • Can one be influential without trying to be? 
  • Is there a direct correlation between influence and marketing success? 
  • How do consumers and marketers decide that someone is influential?

About the Panel:


 

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Nick Hayes, President, Influencer50

Nick is a marketing pioneer having previously founded and run successful marketing services firms for fifteen years, including an award-winning international technology PR agency & network for tech clients including IBM, HP, Adobe, Sun and BT. He founded Influencer50 in 2003 and since 2005 has run its US operation from San Francisco. He began his career at the European headquarters of EDS (now part of HP). Nick lives in the Bay Area.

 
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Rob Fuggetta, Founder/CEO, Zuberance

Rob Fuggetta is the world’s leading expert on brand advocacy. Fuggetta is the author of the ground-breaking new book, “Brand Advocates: Turning Enthusiastic Customers into a Powerful Marketing Force.” http://www.BrandAdvocateBook.com. Published by John H. Wiley & Sons, Inc., a major business publisher, Brand Advocates shows how companies are leveraging Brand Advocates to build their brands and businesses – and how you can too! Fuggetta is the Founder & CEO of Zuberance, a social media marketing company that powers Brand Advocate programs for top consumer and business brands. Prior to founding Zuberance in 2008, Fuggetta was the Chief Marketing Officer at Genuity, a Verizon spin-out. He also was formerly a partner at Regis McKenna, Inc., the legendary high tech marketing and communications firm in Palo Alto, where he co-led the global Apple account.

 
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Vanessa DiMauro, CEO, LeaderNetworks

Vanessa DiMauro is the CEO of Leader Networks.  A pioneer in business-to-business community building, Vanessa has been creating successful social strategies for more than fifteen years.  Vanessa is a popular speaker, researcher and consultant on online communities and organizational social strategy and operations best practices.  She has founded and run award-winning online professional communities such as Cambridge Information Network (CIN) for Cambridge Technology Partners, Computerworld Executive Suite and CXO Systems’ Peer Visibility Network.  She consults with many organizations and has a blue chip client list which includes Cisco, Cognizant, HP, LexisNexis, Palladium Group, and SAP. Vanessa is an Executive-In-Residence at Babson College’s Olin School of Management, and is also a member of the board and a fellow of The Society for New Communications Research (SNCR). Her work and ideas have been covered by leading publications such as The New York Times, The Wall Street Journal and CIO Magazine.

 
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Maggie Fox, Moderator, Social Media Group

Maggie Fox is the founder and CEO of Social Media Group, established in 2006 and one of the world’s most highly respected  independent agencies helping business navigate the socially engaged Web. Pioneers in their field, Social Media Group has developed social media strategies for some of the best-known brands in Europe and North America, including; Ford Motor Company, SAP Global Marketing, Norwegian Cruise Line, 3M and Thomson Reuters. Maggie has been interviewed about social media by The Washington Post, CBC Radio, The Globe and Mail, CBC News, CTV News, AdAge and The Financial Post, among others. She was also named one of the Top 100 Marketers in the 100th anniversary edition of Marketing Magazine and sits on the Board of the Empire Club of Canada.

SOURCE: Social Media Today

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